Technical Writer

Technical Writer

Direct Hire

New York, NY – Hybrid REMOTE

Relocation offered

Working with a collaborative team of 20+ writers that values peer-to-peer editing, an iterative writing process, and cooperative idea generation, you will create a broad range of client-facing user assistance content for the complex products

The role:

  • Research, write, and produce a high volume of client-facing documentation including user guides, slideshow-style feature tours, contextual help prompts, FAQs, and release notifications.
  • Take ownership of the writing needs for one or more product areas, building relationships with interdisciplinary colleagues across the company to provide cohesive user assistance solutions.
  • Adhere to team style guides for a suite of standard documentation deliverables, but innovate within style principles to create bespoke documentation materials.
  • Employ logical content strategy to forefront essential information for fast-moving financial professionals.
  • Shift seamlessly between writing precise instructional documentation and more conversational, benefit-focused promotional announcements.
  • Manage a high volume of projects to keep pace with shifting release schedules and business priorities
  • Gain quick domain knowledge of market sectors and the workflow of financial professionals.
  • Generate creative ideas to evolve our styles, processes, and tools.

Qualifications:

  • 3+ years of technical writing experience or related discipline.
  • Excellent writing skills for an end-user client audience, with flexibility to shift between procedural and conversational writing styles.
  • Proven creative writing skills to craft compelling, benefit-focused content.
  • Demonstrated ability to analyze custom financial tools and analytics and explain them with accurate, user-friendly documentation, structured to forefront need-to-know information.
  • Strong project management skills, including experience in managing and organizing multiple projects with variable timelines.
  • A proven track record of success interacting with all levels of staff and management, including business specialists, product managers, engineers, and senior management.
  • The ability to quickly learn and use new software applications.

We’d love to see:

  • Editing experience.
  • Demonstrated initiative in innovating and implementing workflow, process, and technical solutions.
  • Working knowledge of the financial markets.
  • Aptitude for strong visual display of information and image production as part of effective content design.
  • Experience with DITA, HTML, or online authoring tools.