Technical Writer

Technical Writer

Direct Hire

San Francisco, CA (Hybrid On-Site/Remote)

**This position is a hybrid work schedule, requiring 3 days in the office and 2 days remote**

Relocation available

We’re looking for a technical writer with coding experience and top-notch writing skills to help our users. You’ll write content for a new online learning strategy being developed for technical products. You’ll collaborate closely with Product, Engineering, UX Design and Research, developer advocates, and other writers to create engaging documentation and instructional materials. Working with a collaborative team of writers that values peer-to-peer editing, an iterative writing process, and cooperative idea generation.

You will:

  • Work directly with cross-functional stakeholders to research, write, and produce a high volume of client-facing documentation, including user guides, API documentation, product overviews, contextual help, FAQs, and release notifications
  • Collaborate with cognitive and learning science experts to write effective instructional materials
  • Employ logical content strategy to forefront essential information
  • Adhere to style guidelines for a suite of standard deliverables, and work creatively to extend those guidelines for bespoke content
  • Gain quick knowledge of the markets, so you can convey technical material in the context of a financial professional’s workflow
  • Shift seamlessly between writing precise instructional documentation and more conversational, benefit-focused promotional announcements
  • Generate creative ideas to evolve our styles, processes, and tools

You’ll need to have:

  • 3+ years of technical writing experience or related discipline
  • Excellent writing skills for an end-user client audience, with flexibility to shift between procedural and conversational writing styles
  • Proven creative writing skills to craft compelling, benefit-focused content
  • Strong project management skills, including the ability to juggle multiple projects at once with variable timelines
  • A proven track record of success interacting with all levels of staff, including UX researchers and designers, developers, business specialists, and senior management
  • Demonstrated ability to understand and explain code
  • Drive to gain knowledge and build skills across both technical and financial domains

We’d love to see:

  • Editing experience and ability to establish style guidelines for other content creators
  • Demonstrated initiative in innovating and implementing workflow, process, and technical solutions
  • Aptitude for strong visual display of information and image production as part of effective content design
  • Experience documenting APIs and other technical artifacts
  • Hands-on experience with Python, APIs, and query languages
  • Working knowledge of the financial markets
  • Ability to author in Markdown