Senior Learning Experience Designer

Senior Learning Experience Designer


Location: McLean, VA – HYBRID REMOTE

Relocation assistance available

Great opportunity in the Education Services Department as a Senior Learning Experience Designer who engages with Agile development teams supporting mortgage servicing products.

The ideal candidate will have:

  • Superb Instructional Writing skills with the ability to develop content for complex business processes, systems and policies.
  • Ideally 7+ years of experience writing Online Help as well as training materials.
  • Proficiency in RoboHelp and eLearning authoring tools
  • Knowledge of Mortgage Servicing

Our Impact:

We design, develop and deliver client-centric learning solutions. Our team leverages business expertise, innovative techniques and technology to create easy-to-access learning solutions that make it easier for clients to do business with the company.

Your Impact:

In this role, you will be an integral part of developing and executing business-oriented learning strategies for various projects focused on mortgage servicing initiatives. Utilize your creativity, consultative, problem solving, instructional design, and project management skills to provide clear and easy-to-understand learning solutions for our clients.

Your daily responsibilities will include:

  • Using business analytical skills to identify training needs
  • Working with subject matter experts (SMEs) in a constantly evolving and sophisticated environment
  • Leading the end-to-end development of training curriculum for mortgage servicing tools, projects and policies
  • Creating and managing project plans
  • Authoring learning content for different delivery methods, including online help, user guides/training manuals, job aides, tutorials and webinar presentations.
  • Editing materials for clarity, consistency, and instructional soundness – while continually looking for ways to improve them.
  • Facilitating cross-functional meetings to resolve issues
  • Leveraging learning industry trends to deliver innovative and positive learning experiences


  • Bachelor’s or Master’s degree with 5-7 years of proven experience
  • Proven instructional design/learning experience design experience with complex topics
  • Strong business analysis
  • Technical writing and or strong communications/copywrite experience
  • Solid consultative skills and ability to build business partner relationships
  • Demonstrated problem-solving skills and detail orientation
  • Ability to work independently and with a collaborative team
  • Proficiency with multi-tasking and prioritizing competing priorities
  • Mortgage Servicing experience is a plus!

Keys to Success in this Role:

  • Proven professional writing skills and in-depth knowledge of grammar
  • Ability to analyze business processes, systems and policies and translate that analysis to learning solutions
  • Desire to learn and understand the Single-Family business
  • Flexible approach and ability to work on multiple projects simultaneously
  • Experience working with Agile teams
  • Proficiency with Microsoft Office Suite, Articulate 360, Adobe Acrobat Professional, RoboHelp, SnagIt and/or other eLearning authoring tools
  • A sense of humor