Please send qualifed resumes to:  melissa@useredge.com

This will be a Technical Writer or Senior Technical Writer position, depending on candidate experience.

Our client markets and services high-performance system management software and database productivity tools.

Qualified candidates must be on site daily.

Key to this role:

• Experience with MadCap Flare
• Data protection software experience a plus
• Must be collaborative team player able to work in a fast paced Agile environment

Title:                             Technical Writer

Location:                     Woodcliff Lake, NJ

Position Summary:

The Technical Writer is responsible for writing and editing technical documentation for the organization’s products. This person must have excellent research skills, must be able to organize their ideas, and be able to translate technical terms into text that any reader can understand. The Technical Writer must ensure accuracy and completeness of technical documentation, and be able to deliver documentation to company standard.

Key Responsibilities

•         Write highly technical documentation including manuals and online help according to established styles, standards, and procedures.

•         Create and incorporate multimedia such as interactive tutorials, software simulations, screen captures, and audio according to set styles, standards, and procedures.

•         Develop documentation and present information in a form and at a level suitable for the intended audience.

•         Confer with Development, Quality Assurance, Product Management, Support and Services, Marketing, partners, and customers to understand technical specifications and to determine subject material to be developed for publication.

•         Research available information such as design specs and prototypes, interviews technical experts, and reviews other external third party information relevant to the subject matter.

•         Proficient in documentation development practices, concepts, and procedures.

•         Rely on experience and judgment to plan and accomplish goals. Meet schedule and plan accordingly.

•         Self-starter, able to work independently as well as with other members on a cross-functional product team.

•         Work within aggressive delivery schedules set forth through the agile methodology.

•         Learn company products through hands-on experience and read related material to become familiar with product technologies.

•         Represent Technical Publications in a professional manner at all times.

•         Perform other duties as assigned.

Qualifications: 

•         Proficient with Adobe FrameMaker, MadCap Flare, Adobe Acrobat Pro, Adobe Captivate, Adobe Illustrator, Adobe Photoshop, and Microsoft Office including Word, Excel, Visio, and PowerPoint.

•         Excellent verbal and written communication skills a must.

•         Ability to quickly learn technical information and Client applications.

•         Come up to speed quickly on new projects, multitask, and meet deadlines.

•         Experience with multi-channel publishing is preferred.

•         Experience with HTML and DITA is preferred.

•         Experience with Microsoft SharePoint is preferred.

•         Knowledge of agile development environment is preferred.

•         A Bachelor’s Degree in English, Journalism, Technical Communications, Engineering, or Computer Science is required.

•         4+ years work experience is required.

Title:                               Sr. Technical Writer

Position Summary:

The Sr. Technical Writer is responsible for superior writing and editing technical documentation for the organization’s products. This person must have excellent research skills, must be able to organize their ideas, and be able to translate technical terms into text that any reader can understand. The Sr. Technical Writer must ensure accuracy and completeness of technical documentation, and be able to deliver documentation to company standard. This person must be able to manage multiple assignments simultaneously, manage small-scale project management tasks, edit documentation, and be the department expert on one or more products.

Key Responsibilities

•         In addition to the key responsibilities and qualifications outlined in this position, the Sr. Technical Writer is also accountable for the key responsibilities and qualifications outlined in the Technical Writer role.

•         Provide superior writing, editing, and formatting services:

•         Write highly technical documentation including manuals and online help and product multimedia with ease according to established styles, standards, and procedures.

•         Edit documentation for completeness, style, and technical accuracy.

•         Strong understanding of document formatting and presentation techniques.

•         Generate help builds and working with developers and quality assurance to ensure proper integration.

•         Manage multiple assignments simultaneously.

•         Analyze requirements of project to determine types of publications needed.

•         Experience using, developing, and maintaining documentation standards. Creates style guides and procedures.

•         Possess impeccable writing, spelling, and grammar skills.

•         Work with document owners to simplify and standardize existing documents.

•         Schedule and facilitate document review sessions.

•         Demonstrate proficient knowledge of company products. Train other writers where required.

•         Mentor less experienced writers and provide guidance.

•         Responsible for small-scale project management tasks within the department.

•         Conduct independent tests of technical features and software and documentation usability.

Qualifications: 

•         Experience with HTML is required.

•         Proficient in online publishing.

•         Interact with all levels in the organization.

•         Get project back on track amid disruptions.

•         Strong analytical skills a must.

•         Make decisions and solve problems with minimal assistance.

•         A Bachelor’s Degree in English, Journalism, Technical Communications, Engineering, or Computer Science is required.

•         6+ years work experience in Technical Publications is required.

Please send resumes to:  melissa@useredge.com

Direct Hire role

Must be on site in Woodcliff Lake NJ

Local candidates only please

Title: Technical Writer

Note: The ideal candidate will have Data Integration/ ETL experience.

Candidates with longevity in highly technical documentation roles will be considered.

Candidates with prior engineering or software development (or QA) experience will be highly considered!

Primary Responsibility:

Design and write technical content using data warehouse concepts and best practices with integrated “product” reference examples. Design, write and help maintain product documentation (user guides, reference manuals, best practices, etc) and online help which describes product functionality for Data Integration/ETL developers

• Review support calls from CRM system to determine improvements and creation of clearer, additional technical content which will allow customers to be self-sufficient.

• Build custom product “How to” examples and integrate into product online help documentation.

• Produce product technical documentation to support a product training certification process.

• Collaborate with the product marketing teams and produce technical white papers

• Generate and build product technical documentation from the development team’s functional documents.

• Attend planning and/or coordination meetings to assess customer requirements

• Assist in the preparation and layout work for publication, collaborating with the technical publication group.

• Write highly technical documentation (including conceptual, task-based, and reference documentation) that describes the functionality of Client application

• Create project plans, maintain schedules for specific projects, and communicate documentation content and status to documentation manager

• Edit documentation for completeness, style, and technical accuracy

• Edit, review and build content for the “product” Technical Knowledgebase system

• Review training content and collaborate with product training team ensuring training content is consistent with product technical specification and documentation.

• Collaborate and take direction from other DI SME within the Client application engineering teams.

Requirements:

• 2-7 years of technical writing experience in software industry, preferably a SME in Data Integration.

• BA, MA, BS, MS (Engineering or Computer Science)

• Experience writing to documentation for ETL, Data Integration, Data Warehouse Architects and Developers.

• Hands-on working experience developing using other DI products, Informatica and IBM InfoSphere DataStage

• Working knowledge and experience with database technologies, Oracle, DB2, SQL Server.

• Experience with Mad Cap Flare, Version Control systems, and HTML

• Excellent analytical and written communication skills.

• Ability to quickly learn technical information and learn how to use DI software products.

• Ability to multitask, prioritize, and develop project timelines and meet deadlines

• Follows style guide when writing product documentation

• Researches documentation requirements by reading engineering specs, using the product, and interviewing other team members

• Understand the customer requirements and product usability issues, work to incorporate technical documentation which will assist with their application development.

Please send resumes to:  melissa@useredge.com

Title: Disaster Recovery/Business Continuity Services Manager
Term: Through February 26, 2013
Location: Woodcliff Lake, NJ 07677

Description:
Responsible for the implementation and integration of risk management procedures across the enterprise, based on a thorough understanding of key IT services that must be maintained to reduce financial loss and critical customer service capability. Ensure monitoring and testing of business continuance and disaster recovery procedures, ensures response to system failures, and is proactive in building processes to minimize/eliminate downtime. Develops service level risk management agreements with the business and with vendors.

The essential functions of this role are:

1) Develops disaster recovery and business continuity plans

2) Conducts and validates testing and documentation of disaster recovery and business continuity plans

3) Addresses and documents findings from internal audits and issues identified during the conduct of DR/BC testing.

4) Consults with business leaders and IT project teams as needed.

Qualifications:

1) 7 to 10 years of IT and business work experience including managing large-scaled IT infrastructure and support functions, risk management activities including IT risk management planning and testing experience, process re-engineering or improvement.

2) Leadership experience managing team(s) is required.

3) At least 2-5 years experience with Customer Interfacing from a Business Continuity perspective.

Please send resumes to:  melissa@useredge.com

Term: Through February 26, 2013
Location: Woodcliff Lake

Description:

The Global Publications Manager is accountable for planning and driving the publication planning activities for Oncology marketed and pipeline products. They will work hand in hand with the Medical Director(s), Commercial, Regional Publication Manager, and members of the Strategic Publication Team in the development of the publication strategy and lead the execution of that strategy through the direct management of all publication activities globally.

The manager will supervise the coordination and management of cross-functional publication teams in their respective Business Unit(s). The management responsibilities will include, but are not limited to, management of publication activities throughout the product lifecycle such as development, submission and successful publication of manuscripts, congress abstracts, posters, slide sets, with the goal of on-time completion of high-quality, peer-reviewed publications. The manager will oversee the selection and contract responsibilities with any third-party vendors in the publications process, including medical writing and publications agencies, and will be responsible for overseeing the internal review process of all publications. Additionally he/or she will ensure that implementation of the publication plans are in compliance with relevant guidelines.

Clinical data knowledge and expertise to lead sub analysis discussions and provide recommendations to address data / publication gaps. The manager will build and develop comparative effectiveness, managed market and health outcomes expertise to effectively contribute publication strategy and align with goals for Patients, Payers and health care Providers (G3P). Active participation and support of Medical Directors in the planning and execution of Advisory Board meetings also required.

An ability to interact effectively with internal and external stakeholders (including investigators) is required. The manager will provide guidance on appropriate journal/congress selection. The manager will work closely with the global Medical Affairs team to align strategy and execution of global and regional publication plans.

Primary job functions include:

•Oversee the coordination and planning of publications globally and publication activities throughout product life cycles.

•Oversee the planning, review processes and tracking of publications using standardized publication planning software.

In close collaboration with Medical Director and Global Publication Manager actively contribute to, development, management and oversight of global Publication strategy, implementation of said strategy and appropriate prioritization of publishing activities through appropriate congress selection, journal selection, and messaging.

•In close collaboration with Medical Director manage focused analysis of existing data in order to identify needs and requirements for future publications.

•Oversee the tactical execution of publication strategy to ensure on-time and in-budget submission.

•Oversees that the department develops scientifically and medically accurate publications.

•Oversee the management of complex publication projects from initiation to approval to print/online to ensure that the publication plan is fulfilled in a timely and cost-effective fashion.

•Serve as scientific resource for Medical Information specialists.

•Liaison with managers of other departments across Global, including (but not limited to) Clinical Research, Regulatory, Legal, Biostatistics, Managed Markets and Public Relations to develop and sustain appropriate networks

•Serve as liaison with external key opinion leaders and authors on publication development

•Remain current on new regulations and issues regarding publication strategy/management. Develop and maintain departmental procedures to ensure compliance to these regulations.

•Responsible to be current on competitor’s publication activity.

•Contribute to the development of Global Medical Affairs policies and procedures and coordinate Global plans across Business Units.

•Responsible for reporting to management the status of all global publications.

•Ability to travel up to 25% including international

Must have a working knowledge of

•ICMJE guidance/general publication practices

•GPP2

•Current ACCME guidelines

•PhRMA Code

• Knowledge of regulatory guidances regarding marketing/sales promotional materials

Specific Skills

• Master’s Degree preferred. Bachelor’s required

Excellent written and verbal communication skills.

•Professional demeanor and ability to handle customers both externally and internally, negotiation skills a must.

•Apply specialized knowledge of available medical resources/technology.

•Demonstrated competence with appropriate computer applications.

•Possess skills in project leadership, planning, organization, and problem-solving.

•Ability to handle multiple detailed responsibilities accurately and timely.

•Must be a self-starter.

•Demonstrated project management ability

•Experience in Microsoft Office, Publication Planning Database Software, PubMed

Please send resumes to:  melissa@useredge.com

LOCAL CANDIDATES ONLY PLEASE!!!!

Title: Administrative Process Consultant (SharePoint specialist)

Term: Right to Hire or Direct Hire

Location: Princeton, NJ

Job Description

Together with the Administrative Director, this role develops the desktop and workflow skills of all administrative staff, helping to increase their productivity and enable them to provide high quality support to their teams.

Solutions designed by this role will help administrative professionals and those they support to execute tasks and produce deliverables in a timely, effective fashion.

Primary function will be the administration and development of SharePoint sites for various departments.

Must be a SharePoint Power User!

Responsibilities

• In conjunction with Design & Enable Learning and Share Knowledge areas, implements formal training programs where needed; provides SharePoint experience to projects within Share Knowledge effort.

• Leads special projects as requested or approved; attends meetings on behalf of the SVP.

• Provides backup administrative support to the SVP and the Administrative Director.

• Uses proven problem solving tools and techniques to troubleshoot snags or slow spots in the work.

• Recommends and designs quick wins for improving practices and motivating staff for continuous improvement.

• Designs process for tracking project work, simplifying processes and making them more consistent across the teams.

• Monitors progress so that the team follows up on commitments; uncovers roadblocks and reasons for delays; recommends solutions to SVP; works with direct reports and teams to implement solutions.

• Provides oversight and coaching to administrative staff as they apply new SharePoint and administrative techniques to their work.

• Works with the Administrative Director and the Optimize Performance team to establish target skill and competency levels associated with administrative roles; assesses skill development needs across the administrative staff.

A detailed description is available.

Please send resumes to:  melissa@useredge.com

Term: 1-year

Responsibilities:

• Edit a variety of test items and test-related materials in a wide range of subject areas. Ensure consistency of style, accuracy of content, and the highest overall editorial quality. Must be an expert in grammar and show high-level editing skills. Must demonstrate mastery in spelling and punctuation and have the ability to make effective and concise suggestions to improve text.
• Apply the style of the Client Style Guide, all other program-specific style guides, Chicago Manual of Style, and other approved reference sources.
• Demonstrate familiarity with a wide range of subject areas, including, but not limited to, biology, history, and chemistry, social studies, language, etc.
• Interact in a tactful and thoughtful manner with assessment specialists in all fields for which Client develops testing materials. Act as a liaison with assessment specialists and other staff to achieve excellence of materials by maintaining test consistency standards and open communication. Act as the primary resource for assessment specialists and other staff on matters of grammar, style, syntax, content, and fairness.
• Participate fully in group meetings and engage in all aspects of teamwork within the AD. Establish constructive, on-going, and high-level rapport with all levels of staff.
• Consistently deliver high-quality edits/work free of stylistic, grammatical, spelling errors.
• Deliver editorial comments that are well thought out, concise, correct, and relevant to either correct or significantly improve the item.
• Provide superior customer service– meet deadlines, prioritize rush and critical work.
• Reduce expenses for edit work by suggesting a usable, tangible cost-saving mechanism or enhancement.

A Bachelor’s degree, preferably in English, Journalism, or a closely related field or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary. Ability to read and edit in a foreign language, preferably Spanish, is highly desirable.
Five years of experience in writing and/or editing are necessary.

Please send resumes to melissa@useredge.com

User Experience Design Manager

Location: Basking Ridge, NJ

Relocation Assistance: Available

Responsibilities

Individual will have responsibility for defining strategy, user experience and visual and interaction design for our strategic applications and device user interfaces. Work will be across company teams, as well as primary user experience and interface for strategic developers.

Individual must build core competency for the business focused on application user interface that provides seamless, market leading experiences, to our customers. Individual must be able to interact with leading technologists and designers, within the wireless industry, as well as with experts outside the traditional wireless ecosystem.

Work includes making decisions for the company regarding user experience, and rapidly executing on decisions, based on ongoing evaluations of new technologies, market research information, competitive insights and usability data.

Individual must manage multiple internal and external organizations through the company’s processes leading to execution of UI requirements, and overall integration of user center design principles against multiple challenges.

- Design, Development & execution of mobile application user experiences – Develop market leading UI application experiences that embrace the company’s overall UX strategy.

- Management of internal stakeholders involved in application User Experience and user interface design work; new product launches, and communication of application UI strategy and design work and status to all levels of management.

- Develop and maintain relationships with key strategic partners who support application development.  Includes identification, design, and support for development community’s general needs (e.g. Digital Interaction Guidelines for development community.)

Qualifications

Ongoing – Effectively support the company culture including our core values as well as maintaining general understanding of overall business environment.

Knowledge, Skills & Abilities

MBA required with 10+ years experience in industry or PhD in Human Factors or HCI or related field required with 10+ years of work experience in user interface strategy development and /or execution

In-depth knowledge, and experience in developing, significantly positive, market impacting application UI designs required

In-depth knowledge of wireless devices, and UI technologies required

In–depth knowledge of alternative consumer electronics industry UX desirable

Proven ability to interact with large teams and manage complex projects

Excellent written and oral communication skills

We are an equal opportunity employer m/f/d/v.

Please send resumes to melissa@useredge.com

Device UI Design Marketing Manager

Location: Basking Ridge, NJ

Relocation Assistance: Offered

Responsibilities

We are seeking an innovative and detail-oriented user experience professional who can manage mobile UI design projects in a fast-speed, product management environment.  As a key member of the Device UX team, the UX professional will work with internal UI requirement teams, mobile service product teams, and industry’s leading device manufacturers to deliver mobile devices and experiences that meet the needs of customers and business objectives.

Responsibilities:

• Collaborate with UX Design teams of device suppliers and other technology partners to develop leading edge user interfaces that are competitive in the marketplace.

• Manage design, development, and delivery of user experience planning on our company’s mobile products.

• Lead the effort to deliver best-in-class user experience by integrating our service capabilities and leading-edge designs to the marketplace.

• Drive the Company’s User Interface requirements into the marketplace to support multiple strategic initiatives.

• Work with mobile product management and segmentation teams to evolve current the mobile user experience to deliver the company’s service capability.  

• Collaborate with internal UI Requirement teams to define critical functions and interactions to drive consistency of core functionality across devices.

• Provide input to the User Experience strategy through ongoing competitive evaluation of marketplace.

Qualifications

• Masters degree (or equivalent experience) preferred, specializing in the fields of Human Factors, HCI, Psychology, Product Designs or related fields

• 5+ years experiences in user interface specification and development; proven expertise in user-centered design and evaluation

• Experiences in the design of mobile applications or services, touch screen UI, small-screen interaction, or physical devices.

• Knowledge and strong interest in wireless handheld devices and wireless technologies.

• Vendor management skills and experiences are strongly desired.

• Problem solving skills and business acumen to meet business challenges with great design solutions. 

• Excellent verbal, written and presentation communication skills required to support multi-level, multi-organizational collaboration.

Equal Employment Opportunity

Please send resumes to:  melissa@useredge.com

Title: Instructional designer

Term: Up to 3 months to begin mid-January 2012

Location: Parsippany NJ

LOCAL CANDIDATES ONLY!!

NOTE: Qualified candidates will have proven instructional design and test writing skills based on the higher cognitive processing levels of Bloom’s taxonomy (analysis, evaluation, synthesis, decision making). For this assignment, candidates will initially be responsible for developing assessments to support existing content and previously identified performance objectives.

ROLE:

• Designs and develops instructional materials and assessments based on higher levels of Bloom’s taxonomy.
• Greatest focus will be on developing assessments that will help to determine trainee knowledge and ability to perform required on the job tasks.
• This project is to support training and test development for MAS Philippines project.

Has the ability to develop new instructional materials from analysis through evaluation. Also has strong ability to write scenario based assessments for existing training content. Is able to work with this existing content and previously identified performance objectives to develop assessments that test minimally at Bloom’s application level, but also at the analysis, evaluation, and synthesis levels.

Education and Certification Requirements:

1. Bachelor degree required

2. Preferred major area of concentration – Instructional Design/ Training/Education/Communication

3. Previous experience both in instructional and test development preferred

Ability to write valid test questions given previously identified learning domains; review existing content to identify job-related related performances; work closely with subject matter experts.

Required / Desired Skills 

Instructional Design- 5 Years

Test Development- 5 Years

Please send word resumes to:  melissa@useredge.com

Position: SAP FICO Analyst

Duration: 6 Months

Location: Woodcliff lake, NJ

Job description:

The position will entail working with “super” and end-users to identify and resolve functional/technical
and/or process issues, test and train on system functions, identify, design, and develop system updates in support of business requirements, and assist the COE
in the overall coordination of system updates, enhancements, etc.

Successful candidates will have specific expertise and understanding of the following business
processes/functions.

-Financial Accounting (General Ledger, closing and reporting)

-Accounts Payable

-Accounts Receivable

-Fixed Assets

Candidates should also be knowledgeable in the key financial integration points with controlling (CO-CCA,
CO-PCA), Materials Management, Inventory Management, and Sales and Distribution.

Additionally, candidates should have experience integrating SAP finance with ancillary financial applications
such as Treasury Workstation and Invoice Scanning.

Experience integrating Sungard Avantguard, Image Now, and TM1 is a plus.